Our Policies

At AstroZiva, we respect your privacy and are committed to protecting your personal, astrological, and devotional data. This Privacy Policy explains what information we collect, how it is used, and how it is secured when you use our website, mobile application, or spiritual services.

1. Information We Collect

We only collect information necessary to facilitate your sacred puja bookings and deliver consecrated temple blessings:

• Personal Identification Details: Full Name, mobile number, email address, and complete shipping address.
• Spiritual & Astrological Details: Date of birth, time of birth, place of birth, ancestral Gotra, and names of family members provided for personalized Sankalp recitation.
• Transaction Records: Order identifiers, transaction timestamps, and payment confirmation references. (We never store card numbers, PINs, CVVs, or UPI credentials on our servers).

2. How We Use Your Information

Your devotional information is treated with the highest sanctity and used strictly for:

• Scheduling and chanting your personalized Gotra Sankalp during live sanctum rituals.
• Coordinating with verified Pandits and sanctum priests at chosen holy temples.
• Generating official tamper-proof digital certificates of authenticity in your Devotee Dashboard.
• Hygienic packaging and courier dispatch of consecrated temple prasad to your doorstep.
• Sending essential notifications regarding live stream darshan, order updates, and support via WhatsApp, SMS, and Email.

3. Payment Security & Data Protection

All payments are processed securely through RBI-compliant, PCI-DSS certified payment gateway partners (including Razorpay and UPI networks) with end-to-end 256-bit SSL encryption.

4. Your Devotee Rights

You have the right to review, update, or request the deletion of your account information at any time from your Devotee Dashboard or by contacting our Devotee Care desk at consult@astroziva.com.

Welcome to AstroZiva (“Platform”, “We”, “Us”, “Our”).

By accessing or using our website, mobile application, or services, you agree to be bound by these Terms & Conditions.

If you do not agree, please do not use the platform.

1. Nature of Services

AstroZiva is a dedicated digital Vedic spiritual platform that facilitates online bookings for sacred Vedic rituals, sanctum pujas, chadhawa offerings, and astrological consultations performed by verified Vedic Pandits and traditional sanctum priests across certified temples in India.

2. Customer Responsibilities

To ensure authentic ritual execution, devotees agree to:

• Provide accurate devotee details including Full Name, Gotra, Nakshatra, and personal Sankalp wishes.
• Provide correct Date of Birth (DOB) and birthplace information where required for astrological rituals.
• Ensure contact details (mobile phone, email, and WhatsApp) and complete postal delivery addresses are accurate for communications and physical prasad dispatch.
• Recognize that bookings are non-transferable once the sacred sankalp ceremony has commenced.

3. Ritual Execution & Verifications

• All rituals are conducted in strict adherence to classical Shastric Vedic scriptures.
• High-definition video recordings of your personalized Sankalp recitation and sanctum ceremonies are made available in your Devotee Dashboard within 24–72 hours.
• Official digital certificates of authenticity signed with verifiable hashes are permanently recorded in your spiritual ledger.

4. Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of India. Any legal disputes or claims arising out of or related to these terms shall be subject to the exclusive jurisdiction of the competent courts in Kolkata, West Bengal.

AstroZiva provides Vedic spiritual rituals, sanctum chadhawa offerings, and astrological insights solely for faith, devotion, and religious observance.

1. Spiritual Observance & Faith

Vedic rituals, homams, and japams are sacred spiritual prayers performed according to ancient classical traditions. AstroZiva makes no supernatural claims or guarantees regarding specific material, financial, medical, marital, or legal outcomes.

• No guaranteed financial returns or business windfalls.
• No guaranteed marital or relationship outcomes.
• No medical cures or health guarantees.
• No legal victory guarantees in court proceedings.

2. Not Professional Advice

Spiritual consultations and astrological insights provided on AstroZiva do not substitute for professional medical, psychiatric, legal, or financial advice. Devotees experiencing medical, mental health, or legal concerns are strongly advised to consult licensed medical practitioners, attorneys, or certified financial planners.

AstroZiva maintains transparent and fair refund standards for all devotees. Because Vedic pujas involve sacred samagri procurement, pandit reservation, and sanctum schedule alignment, specific terms apply.

1. Eligible Refunds

Full refunds are promptly granted under the following circumstances:

• Duplicate Payment: Accidental double payment for the same booking ID.
• Payment Failure: Funds deducted from your bank account or UPI but order failed to generate on the platform.
• Temple Closure / Unavailability: Ritual could not be conducted due to temple sanctum closures or unforeseen operational reasons.
• Cancellation by AstroZiva: Any booking cancelled directly by AstroZiva.

2. Non-Refundable Circumstances

Refunds cannot be issued once ritual execution has progressed:

• The sacred puja has already been consecrated and completed at the sanctum.
• Personalized Gotra Sankalp has already been invoked by the assigned Pandit.
• Consecrated prasad package has already been dispatched with courier tracking.
• Incorrect personal, Gotra, or address details were provided by the devotee.
• Devotee misses optional live ritual or stream darshan broadcast.

3. Refund Settlement Timeline

Approved refunds are reviewed and initiated within 24 to 48 hours. Funds will be credited directly back to your original payment source (bank account, UPI, credit/debit card) within 5 to 7 business days depending on your banking institution.

This Cookie Policy explains how AstroZiva uses cookies and similar web technologies to recognize you when you visit our website and devotee portal.

1. What Are Cookies?

Cookies are small data files placed on your computer, mobile device, or browser when you visit a website. They are widely used to make websites work efficiently, remember session states, and provide analytics information.

2. Cookie Types We Use

• Essential Cookies: Strictly required to provide you with secure access to your account, process OTP verification, and manage booking checkouts.
• Analytics & Performance Cookies: Help us understand visitor patterns, page response times, and platform usage to enhance overall speed and user experience (e.g. Google Analytics).
• Functionality & Preference Cookies: Remember your choices such as preferred language, active booking tabs, and session state.

3. Managing Cookie Preferences

You can modify your browser settings to accept, reject, or delete cookies at any time. Please note that disabling essential cookies may impact your ability to log in, complete bookings, or view your Devotee Dashboard.

Cancellation requests are accepted only before the sacred puja is scheduled and consecrated samagri is procured with the assigned Pandit.

1. Cancellation Guidelines

• Cancellation requests submitted within 24 hours of booking are permitted if ritual scheduling has not yet commenced.
• Once Pandit allocation and sanctum samagri preparation begin, cancellations are not permitted.
• Same-day auspicious puja bookings are strictly non-cancellable.

2. How to Submit a Cancellation Request

Please contact our Devotee Care desk with your Puja Booking ID / Order Reference and registered mobile number:

• Email: care@astroziva.com
• WhatsApp Assistance: +91 9830777277

Every puja page clearly displays its inclusions and optional add-ons. We believe in complete transparency with zero hidden charges or surprise fees.

1. Standard Inclusions (Every Booking)

• Personalized Sankalp: Your specific Name, Gotra, and Nakshatra chanted before the presiding deity.
• Experienced Vedic Pandit: Gurukul-trained Acharya leading the classical recitation.
• Complete Puja Samagri: Pure cow ghee, fresh flowers, sacred dhoop, herbs, and sanctum offerings.
• Pandit Dakshina: Honorable remuneration and ritual dakshina for all presiding priests.
• Temple Permit & Shrine Charges: All sanctum access and arrangement fees included.
• Digital Certificate: Verifiable certificate of authenticity issued in your dashboard.
• Devotee Support: Dedicated customer assistance desk.

2. Optional Add-ons

• Dedicated HD Video Recording: Focused camera recording of your individual Sankalp.
• Physical Consecrated Prasad: Blessed dry fruits and sacred relics couriered to your doorstep.
• Extended Family Sankalp: Additional family members included in the sacred invocation.

Welcome to AstroZiva — India’s trusted online platform for authentic Vedic pujas, homams, japams, and sanctum rituals performed by verified Vedic Pandits at renowned sacred shrines across India.

Our Sacred Mission

Our mission is to make timeless Vedic spirituality accessible to devotees worldwide through personalized Gotra Sankalp booking, transparent ritual execution, and sacred temple darshan.

Our Devotional Promise

• Authentic Vedic Rituals: Conducted in strict adherence to classical Shastric scriptures.
• Verified & Experienced Pandits: Rigorous verification of Vedic lineage, Gurukul education, and experience.
• Transparent Inclusions: Clear pricing, samagri charges, and dakshina with zero hidden fees.
• Personalized Gotra Sankalp: Dedicated chants with your ancestral Gotra and heartfelt prayer.
• Universal Reverence: Every prayer handled with humility, purity, and profound spiritual care.